Shipping & Return


 

SHIPPING

CWD use UPS for deliveries and deliver worlwide. As soon as your parcel is ready to be delivered, you will receive an email from our transporter so that you can follow the delivery.

 

RETURN

- Tack

Returns are accepted within 14 days including the date of receipt of the order (see our terms and conditions).

- Used saddles

Once you receive the saddle, there is a 30 business day trial period to ride & evaluate the saddle. If you wish to return your saddle to us free of charge, please request a prepaid label from our customer services . The saddle will be fully refunded.
Warning: if you return the saddle at your own cost, the return postage will not, under any circumstances, be refunded.


N.B.: The saddle conditioner and the cover must be returned in perfect condition if the saddle is returned within 30 days. If not, the value of each non-returned or damaged article indicated on your order slip will be deducted from your refund.