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CWD use UPS for deliveries and deliver worlwide. As soon as your parcel is ready to be delivered, you will receive an email from our transporter so that you can follow the delivery.
If you want to send back an item for an exchange or a reimbursement, download and print the return form, fill it in and enclose it with your returned item.
Returned items are accepted up to 14 days after receipt of your order (see our terms and conditions of sale). Each product must be returned unused (not oiled or greased) in its original packaging.
Please note: The return postage will be at your expense.
- Used saddles
Once you receive the saddle, there is a 30 business day trial period to ride & evaluate the saddle. If you wish to return your saddle to us free of charge, please request a prepaid label from our customer services . The saddle will be fully refunded.
Warning: if you return the saddle at your own cost, the return postage will not, under any circumstances, be refunded.
N.B.: The maintenance kit and the cover must be returned in perfect condition if the saddle is returned within 30 days. If not, the value of each non-returned or damaged article indicated on your order slip will be deducted from your refund.
In order to protect the leather, it is essential to initially oil your saddle. At CWD, we carry out this process before delivering your made-to-measure saddle. No additional treatment is needed, and you can use it as soon as you receive it.
Beware of the risk of staining white clothes, especially during the first few uses.
Our accessories are delivered without having been oiled. Apply a large quantity of CWD oil or conditioner evenly and repeat if necessary to obtain the desired suppleness. Use the CWD glove to massage any excess conditioner into the leather. If possible, let the leather absorb the CWD conditioner for 24 hours in a well-ventilated room. Natural leathers will darken before lightening slightly to reach their definitive shade.span>
Before oiling or greasing your accessories, make sure to try them on your horse first. Accessories which have been greased cannot be returned.
Care for your equipment regularly with a damp sponge and glycerine soap to retain a soft, solid leather.
Saddles & tack : Clean all your equipment every day.
Oil with our balm, using the CWD glove. Adjust how often you do this depending on the seasons and poor weather. (c.f. expert advice).
Saddles : Start with the underside of the pads (excluding the billet straps), then the top side and finish with the seat. Renew once or twice a year.
Tack : Oil it once or twice a year. Adjust according to the products: for boots and girths, direct contact with water or sand may mean more regular oiling is required.
N.B.: All our saddles are oiled before they leave the workshop. Do not oil them before the first use. For tack, remember to try it before oiling it.