I want to send back for return/exchange one or more accessories
If you want to send back an item for an exchange or a reimbursement, download and print the return form below, fill it in and enclose it with your returned item.
European orders & UK (except Germany): download return form
Germany order: download return form
Please note: The return postage will be at your expense.
N.B. : Returned items are accepted up to 14 days after receipt of your order (see our terms and conditions of sale).
Each product must be returned unused (not oiled or greased) in its original packaging.
I want to return a pre-owned saddle
If the used saddle you bought on our website isn’t right for you, you have 30 days to return it to us. The return postage is free of charge: just ask for a prepaid label via our online chat function or by sending an email to mcampana@cwdsellier.com. If you return the saddle at your own expense, the return postage cannot, under any circumstances, be refunded.
N.B.: The saddle care kit and the cover must be returned in perfect condition if the saddle is returned within 30 days. If not, the value of each non-returned or damaged item indicated on your order form will be deducted from your refund.
I have not received the correct item/my item is damaged
If you have received the wrong item or it is damaged, you must return it for an exchange or a refund. To do so, download and print the return form below, fill it in and enclose it with your returned item.
European orders & UK (except Germany): download return form
Germany order: download return form
Please ask our customer services department for a prepaid label if you wish to return your item to us free of charge. Please note: if you return the item at your own expense the return postage will not, under any circumstances, be refunded
N.B. : Returned items are accepted up to 14 days after receipt of your order (see our terms and conditions of sale).
Each product must be returned unused (not oiled or greased) in its original packaging.
I want to return my pre-owned saddle/my loan saddle
1. Log into your account by clicking on ’Sign up/Sign in’
2. Click on your name at the top of the screen
3. Click on ‘Saddles to send back’ and follow the return instructions
I don’t have a printer to print the return voucher
If you don’t have a printer to print your return voucher, copy your return voucher by hand onto a piece of paper and attach it to the package.
I can’t create my return voucher
If you can’t create your return voucher, this means you have exceeded the 14 days from the day of receipt of the order. Returns are accepted within 14 days from the date of receipt of the order (see our terms and conditions). For more information, contact our customer service department on +33 (0)5 53 60 72 70.
Is return postage at my expense?
1. For all online orders
As stipulated in our terms and conditions of sale, the return postage will be at your expense.
2. For all orders placed with your sport saddle expert
As stipulated in our terms and conditions of sale, we will cover the cost of return postage up to 14 days following the receipt of your order. No returns will be possible after this date. This section doesn’t apply to new saddle orders (see T&C), under any circumstances.
How long does it take to get a refund?
After we have received your return, we will first check the equipment which must be returned unused in its original packaging, accompanied by the completed return form. The refund will take place within two weeks from the date of receipt of your product.
I haven’t received my refund, although you say I have been refunded
Refunds are made in the form of bank transfers which may take several days to appear in your account.
After ten days, if you still see nothing in your account, please contact our customer service department on +33 (0)5 53 60 72 70.